Shipping & Returns

SHIPPING POLICY

We deliver across the UK every week 7 days a week.

Delivery will be made by a courier service between 8am-7pm. 

You don't need to be in to receive your delivery  Everything will be kept fresh and your box left in your designated safe place. 

While we hope to deliver everywhere in the UK eventually, unfortunately some postcodes are out of the reach of our couriers. 

We deliver everywhere on the UK mainland. That means England, Wales, and Scotland (including the Scottish Highlands).

At this time, however, we are not able to fulfill deliveries to offshore areas such as the Isle of Man, the Channel Islands (Jersey and Guernsey) or the Isles of Scilly, nor are we able to reach Northern Ireland currently.

Deliveries to some further away areas may take a day longer, but don’t worry, your product and  ingredients will still be fresh and ready to use straight out of the box.

Your meat, fish, vegetables and other chilled items are actually packed separately inside the insulated box with the ice packs to keep it cool, which keeps perishable items fresh and cold for forty eight hours at minimum.

we’re on a mission to make all of our packaging widely recyclable

 

We’re working closely with our suppliers to explore new materials, technologies and processes  for packaging. 

Return & Exchange Policy

If you've had a problem with your box or our product please do get in touch with the team and we'll do our very best to fix the problem for you as soon as we can. It would be really helpful if you could attach a few pictures clearly showing the problem so that we can quickly address it.