1. Information about us
1.1 This website is owned and operated by Raysindian . trading as 'raysindian.com'. We are a company registered in England and Wales (company number 0000000). Address for correspondence is gu21.
2. The contract between us
2.1 After placing an order on our standard order form, you will receive an email acknowledging that we have received your order. Completing the sign-up process represents your offer to purchase goods from us, which is accepted by us when we send you an email to confirm the order. Our acceptance of your order brings into existence a legally binding contract between us. The contract relates only to the products that we have confirmed in the order confirmation.
2.2 Subscription to our service consists of an initial charge, followed by a recurring charge on a regular basis, currently once every week, two weeks, four weeks or six weeks depending on your selected plan, as agreed to by you upon signing up to our services. You may change the frequency of deliveries in the 'your account' section of the website. By entering into this agreement, you acknowledge that your subscription has an initial and a recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.
2.3 By subscribing to our service you are agreeing to pay recurring charges for an indefinite time until cancelled by you or by us. You can cancel at any time after your initial 7-day trial period and will not be charged for cancellation. If you cancel before the first box has been sent, we reserve the right to cancel your order and provide a refund of the payment. You can re-subscribe at any time following cancellation.
2.4 To cancel your subscription you must log-in to your account section of the website, or alternatively email email@example.com to request cancellation.
2.5 You may choose to delay or skip boxes whereby we will not take payments for a period as specified by you, after which period we will continue to take payments as set out in 2.2.
2.6 We reserve the right not to renew your subscription at any time without giving any reasons for our decision. We also reserve the right not to authorise a re-subscription
Privacy & Safety
1. Who we are
We are RAYSINDIAN Limited, a company registered in England and Wales (company number 09364895), trading as SimplyCook.com.
We collect, use, and are responsible for certain personal information about you. In so doing we are regulated under the General Data Protection Regulation (GDPR), which applies across the European Union (EU), and we are responsible as 'controller' of that personal information for the purposes of those laws.
2. Our service
We may link to other websites owned and operated by trusted third parties to make additional products and services available to you. These third-party websites may also gather information about you in accordance with their own privacy policies and you should consult their privacy policies as needed.
3. How we collect and use your personal information
We collect personal information about you when you access our service, register with us, contact us, send us feedback, purchase products or services, post material, complete customer surveys, or participate in competitions.
We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see 'Cookies' below).
The personal information we collect about you depends on the particular activities carried out through our website. This information includes:
- your name, address, contact, and login details
- payment details
- details of any feedback you give us via phone, email, post, or social media
- information about the services we provide to you, such as food preferences
We use this personal information to:
- create and manage your account with us
- provide goods and services to you
- customise our website and its content to your particular preferences
- notify you of any changes to our website or to our services that may affect you
- improve our services
- send direct marketing to you
This website is not intended for use by children under the age of 13 and we do not knowingly collect or use personal information relating to children.
4. Our legal basis for processing your personal information
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.
The legal bases we rely on include:
- consent: where you have given us clear consent for us to process your personal information for a specific purpose
- contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
- legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
Further information — the personal information we collect, when and how we use it
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
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- Credit / Debit Cards
- Offline Payments